Client Care and Rules of Conduct

All Conveyancing Practitioners are required to comply with the “Conduct and Client Care Rules” as outlined in the Lawyers and Conveyancers Act (Conveyancing Practitioners: Conduct and Client Care) Rules 2008.

The rules require Conveyancing Practitioners to;

  • Act in accordance with the clients instructions, and to exercise good faith ,skill, care and competence;
  • Provide clients with clear information, treat clients with respect and courtesy, and act in a timely manner;
  • Honour all undertakings given in the course of practice;
  • Ensure that all dealings are recorded appropriately;
  • Provide written information on how the fee is calculated, inclusive of any additional disbursements, and when payment is to be made. Fee must be fair and reasonable for the service provided;
  • Provide details to the client on the level of professional indemnity insurance cover held;
  • Provide clients with written information on the Conveyancing Practitioners Fidelity Fund;
  • Ensure that clients are provided with written information on the Society’s complaints service and how clients can contact the Society into order to make a complaint;
  • Ensure appropriate confidentiality of all client information;
  • Treat other practitioners and any third party’s with respect and courtesy;
  • Conveyancing Practitioners must not act if there is a risk that a conflict of interest could arise.

© Copyright New Zealand Society of Conveyancers
Wellington, New Zealand